Frequently Asked Questions

Help & FAQ.

Find everything you need to know about using our secure wallet and managing your digital assets safely.

A self-custody wallet means that only you have control over your private keys. cointrade is non-custodial; we never hold or have access to your funds. You are solely responsible for securing your wallet's recovery phrase.

We support thousands of cryptocurrencies and tokens across multiple major blockchains, including Bitcoin (BTC), Ethereum (ETH), and many others. Our wallet automatically detects supported assets on the network.

Wallet creation is fast. Simply follow the Sign Up Page, and the platform will generate your unique 12-word recovery phrase. It is critical to write this phrase down and store it safely offline.

The recovery phrase (seed phrase) is the master key to your funds. Anyone with this phrase can access and move your crypto. cointrade will never ask you for it. Keep it private and stored securely away from any internet connection.

In your dashboard, select the asset you wish to send and click "Send". Enter the recipient's public address and the amount. You will be prompted to confirm the transaction and any associated fees.

Transaction confirmation time depends entirely on the blockchain network's congestion and the network fee (gas) you choose. cointrade processes your request instantly, but the blockchain must confirm the transfer.

Contact Support

Still need help? Send us a message and our team will assist you as soon as possible.

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Stay Safe

Never share your 12-word recovery phrase with anyone, including our staff.

Always verify the domain cointrade.ltd before entering credentials.

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